How can we help?

We dispatch orders within 24 to 48 hours of receiving them. Once shipped:

• Metro (Sydney, Melbourne, Brisbane, Adelaide, Perth): Standard 2 to 5 business days, Express 1 to 2 business days.
• Regional: Standard 3 to 7 business days, Express 2 to 4 business days.
• Remote and rural: Standard 5 to 10 business days, Express 3 to 5 business days.

Business days are Monday to Friday, excluding Australian and Queensland public holidays.

The moment your order ships, we email you a tracking link. Tap it any time to see where your shoes are. If you have an account, your tracking history sits inside your dashboard too.

Standard shipping: $11.95 AUD.
Express shipping: calculated at checkout based on your address.
Free standard shipping on all orders over $200 AUD (cart total before shipping). Express shipping is not included in the free shipping threshold. P.O. boxes incur an $8 AUD surcharge for Express.

We ship with Australia Post, StarTrack and TNT Express, depending on the destination and service level you select.

Yes. Standard shipping to a P.O. box is included as normal. Express shipping to a P.O. box adds an $8 AUD flat-rate surcharge.

This site ships within Australia only. We also have dedicated sites for New Zealand, Singapore and the United States so you get fast, local delivery and pricing in your currency.

All Australian orders ship from our warehouse in Brisbane, Queensland.

Our warehouse runs Monday to Friday. Orders placed on a weekend or public holiday are processed and dispatched on the next business day.

During peak periods, courier networks slow down across the country. We post the latest cut-off dates and expected delays on the homepage and at checkout in the weeks leading up. As a rule, order early and choose Express if your gift has a deadline.

You have 30 days from the date you receive your order to request a return. Shoes must be unworn, in their original box, with all tags attached. Try them on indoors on a clean, soft surface so the soles stay pristine. Outlet and final-sale items cannot be returned or exchanged.

Head to our returns portal, enter your order number and email, and follow the steps. You will receive a return label by email. Drop the parcel at your nearest Australia Post outlet and we will email you when it lands back with us.

Once we receive your return, we inspect it within 2 business days and issue the refund to your original payment method on the same day. Your bank or BNPL provider can take a further 3 to 5 business days to show the refund on your statement.

Yes. The fastest way is to place a new order for the size or colour you want and return the original for a refund. That way the new pair is on its way to you while the return is in transit.

We are sorry to hear that. Email our customer care team a few photos of the issue, your order number and a short description of when it started. Faulty items are assessed under Australian Consumer Law and, where the fault is confirmed, repaired, replaced or refunded at no cost to you.

Any points you earned on the returned item are deducted from your balance when the refund is processed. Points used as a discount on the returned item are credited back so you can use them on your next order.

Three ways: tap the tracking link in your shipping confirmation email, log into your account, or message our chat in the bottom right and we will check it for you.

We move fast on the warehouse floor, so there is a short window between you placing an order and us picking it. Message us via chat or call 1300 856 226 straight away and we will do everything we can to catch it before it ships.

If your order has not yet shipped, yes. Reach out via chat or call 1300 856 226 with your order number and the new address. Once a label is printed we cannot redirect, but the courier sometimes can: check the tracking link for options.

You can enter it on the cart page before checkout, or on the right-hand side of the checkout page in the 'Gift card or discount code' field.

Only one discount code per order. Rewards Points discounts can be used alongside automatic discounts but not with another code.

We are not able to apply codes after an order is placed. Promotional pricing is locked in at checkout. If the code is still active, you can use it on your next order.

A few common causes worth checking:

• Card details, billing address and email are entered exactly as your bank has them.
• Browser auto-fill has not introduced an extra space or wrong postcode.
• Try Google Chrome if you are on another browser.
• Disable any VPN or ad blocker that is blocking the payment script.

If it still will not go through, message us via chat with a screenshot and we will take a look.

You may not have selected every required option (size, colour, width). If you have selected them all and it still will not add, the item has just sold out: stock updates on the page in real time.

Everything we have available shows online, so if a size is missing it is currently out of stock. Tap 'Notify me' on the product page and you will be the first to hear if and when it comes back.

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and Comfort Co. gift cards.

Yes. Pay over time with Afterpay, Klarna, Zip and PayPal Pay in 4. Choose your preferred option at checkout. Subject to provider approval and terms.

That is a pending authorisation, not a charge. When a card is declined by our system, no money leaves your account, but your bank may hold the amount for 24 to 48 hours before releasing it. Your bank can release it sooner if you call them.

Yes. Digital gift cards from $25 AUD, delivered by email and redeemable on this site against any product. Gift cards do not expire.

Yes. Payments are processed through Shopify Payments and our partner BNPL providers, all of which use bank-level encryption. We never see or store your full card details on our servers.

Each product page has a size guide tab with the measurement chart for that brand. Brands fit slightly differently, so always check the chart for the specific brand you are buying. If you are between sizes, see the question below.

Two rules of thumb:

• If you wear orthotics or have a wider foot, size up.
• If the shoe has a snug fit profile (most ballet flats and sleek loafers), size up half a size.

Still unsure? Message our chat with the brand and style and we will give you a fit recommendation based on what other customers with similar feet have chosen.

Yes. Many of our brands are designed for wider, deeper feet from the start. Vionic, Aetrex and Anodyne have dedicated wide and extra-depth fits. Use the 'Width' filter on any collection page to see what is available.

Yes, for most styles. Half sizes display in the size selector on the product page when they are part of the brand's range.

Most people find our shoes comfortable from the first wear. If yours feel firm at first, wear them around the house for a few hours a day for the first week. Your feet adjust to the new level of arch support quickly, usually within one to two weeks. If they still do not feel right, our 30 day returns policy has you covered.

Yes, in most styles. The majority of our footwear has a removable footbed, so you can swap it for your own orthotic. Look for the 'Removable footbed' icon on the product page. If you cannot see it, the footbed is fixed for structural reasons (often in sandals).

Every product page lists this in the features section. You can also filter any collection by 'Removable footbed' to see only the styles that fit your orthotic.

Arch support varies by brand and silhouette. As a guide: Vionic, Aetrex and Anodyne offer the highest built-in support; Revere and Mia Vita sit in the moderate range; sandals from any brand generally offer firmer arch support than enclosed shoes. Each product page calls out the support level for that style.

Yes. We stock orthotic insoles from Aetrex and Vionic, sized for everyday shoes, dress shoes and sports footwear.

Wipe with a damp cloth and let them air dry out of direct sunlight. Do not submerge in water, machine wash, dry clean, or expose to heat sources like radiators or hairdryers, as these will damage the materials and the support structure.

Prevention works best: rotate between two pairs and let them air out between wears. For an existing odour, scrub the footbed gently with mild soap diluted in warm water, then air dry away from heat and direct sun. Anti-microbial sprays designed for shoes also help.

Some are, most are not. Look for the 'Waterproof' or 'Water resistant' label on the product page. As a guide: leather and nubuck shoes need to be protected with a waterproofing spray and dried slowly if they get wet. Never speed-dry leather with heat.

We are a house of 8 brands, each with a specific job:

• Vionic: podiatrist-designed everyday support, the orthotic-in-a-shoe.
• Aetrex: precision arch support and wide-fit specialists.
• Anodyne: extra-depth diabetic and therapeutic footwear.
• OS1st: medical-grade compression bracing and socks.
• Revere: travel-ready support with European styling.
• Mia Vita: elevated, feminine comfort for work and weekend.
• Vitasole: accessible everyday comfort.
• Scholl: heritage foot care and gel cushioning.

We also carry Skobi school shoes for kids.

The right brand depends on what you need most:

• Daily support without thinking about it: Vionic or Aetrex.
• Wider or deeper feet, or diabetic-friendly: Aetrex or Anodyne.
• Plantar fasciitis or heel pain: Vionic, Aetrex, with OS1st bracing.
• Smart travel shoe that packs flat: Revere.
• Feminine comfort that looks like a designer flat: Mia Vita.
• Kids' school shoes: Skobi.

Still not sure? Our chat will recommend a short list based on a few quick questions.

Yes. Comfort Co. Shoes is owned by the Global Footcare Group, the Australian distributor for each of these brands. The product you order online is the same product you would buy from our retail partners and clinics across Australia.

No. You can check out as a guest. Creating an account makes tracking, returns and Rewards Points easier, and your details auto-fill next time.

On the login page, tap 'Forgot your password?' and we will email you a reset link. If the email does not arrive in a few minutes, check your spam folder and confirm you are using the email address you used to sign up.

Your username is the email address you used when you created the account.

You earn points on every purchase, plus bonus points on your birthday and for referring friends. Sign up is free, and points show in your account dashboard.

You can redeem points at checkout for an instant dollar discount:

• 100 points = $5 AUD
• 200 points = $10 AUD
• 400 points = $20 AUD
• 1000 points = $50 AUD

Points earned on a returned item are removed when the refund is processed. Points used to discount that item are credited back to your account.

Sale and Outlet styles are end-of-season or run-out lines, so once they sell out they are not restocked.

Outlet items are final sale and cannot be returned or exchanged unless the item is faulty.

We are not able to apply promotional prices once a sale ends. Sign up for our newsletter so you hear about the next one first.

Yes. The site uses end-to-end SSL encryption and all payments are processed by PCI-compliant providers. We never see your full card details.

Yes. Subscribe at the bottom of any page for new arrivals, early access to sales, fit tips and the occasional brand story. You can unsubscribe at any time.

Our chat is staffed by our customer care team during business hours (Monday to Friday, 9am to 5pm AEST). Outside those hours, our AI assistant helps with common questions and passes anything it cannot answer to a real person the next business day.

We are an online-first business, but our brands are stocked in clinics, podiatrists and specialist footwear retailers across Australia. Use our stockist finder to see who carries each brand near you.